FAQ

Why should I unlock my phone?

Unlocking your phone has many benefits.  Asides from being able to use your device with any network in the world, unlocking can raise the resale value of your device!

Is phone unlocking legal? Am I breaking the law?

Unlocking your phone in Canada & the USA is 100% legal. However, if you are outside of Canada you may be required to get permission from your carrier to unlock your device.

Once I unlock my phone, will I have to unlock it again after updating it?

No, once you use our unlocking services once, you will never have to input an unlock code again as your phone will be permanently unlocked even after updating the firmware or OS

My phone isn’t listed on your site. Can you still unlock it?

It depends. Feel free to email us at sales@theremoteunlocker.com with your device make, model and network it is locked to. We will quickly reply and let you know if we have a solution for you!

How can I pay for a code?

To ensure your payments are made on a secure platform we use Paypal.com to facilitate all transactions. As a result, payments can be made via Paypal.com through your bank account or credit card.

I paid for a code but I still haven’t received anything. What happened?

We have an automatic e-mail delivery system once your code has been retrieved from our databases. However certain e-mail providers will label our messages as junk. Please check your junk e-mail box to see our e-mail is there. If not, please email us at sales@theremoteunlocker.com so we can send you an update on your order. Our support team is ready to assist you!

I got a code but it’s not working. What should I do?

Our unlock codes are 99.5% accurate. First check to see if you have followed our instructions correctly. Second, verify that you have entered the code in correctly. If it’s still not working verify that you have given us the correct IMEI, make, model of your device and network.

If all the information you sent us is accurate, you may be asked to email us a video of your phone’s IMEI number and you inputting the code into your phone. Please email us prior to submitting the video as it may not be necessary.

How does your guarantee work? How can I get a refund?

We guarantee our codes to be 100% working and we will happy to give you a refund if our codes do not work. We will offer you a refund only if:

  • Your code says “Not Found”
  • Provide visual proof that a code we gave you fails to unlock your device. Due to the nature of the unlocking business we require an image or video clip of your device showing the code error. Please contact us first, as different devices have different refund requirements
  • We have exhausted our support options and still fail to unlock your device.

Note: You cannot cancel your order if it has been submitted and has begun processing.

If you have any other questions, please contact our team at sales@theremoteunlocker.com.

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